Answer every patient
A medical answering service that books patients, not just messages
After hours, at lunch or when every line is busy, Tely answers in your practice’s name, answers the caller’s question, checks insurance and books the visit. Anything urgent goes to your on-call team.
15 min · no commitment · HIPAA-compliant
A message is not an appointment
A traditional answering service takes a name and a number. Someone calls the patient back the next morning, if the message is clear and the patient still picks up.
By then a new patient has usually booked somewhere else, and your team starts the day returning calls.
- Messages your team has to call back
- New patients who never pick up the callback
- No idea how many calls came in overnight
01 · Roll over
Your calls roll over to Tely
Keep your number. Calls come to Tely after hours, when the lines are busy, or all day, by your rules.
02 · Answer
Every caller gets an answer
Questions answered, insurance checked, the visit booked, rescheduled or cancelled. Urgent calls are routed the way you say.
03 · Report
Your team starts the day informed
A short summary every morning: who called, what they needed, what got booked and what needs your team.
What the medical answering service includes
AI answers in your practice’s name and books the visit. A person on your team takes over whenever the caller asks or your rules say so.
24/7 answering in your name
Nights, weekends, holidays and busy hours.
Booking and rescheduling
Appointments made, moved or cancelled in your scheduler.
Insurance questions answered
Coverage checked before the visit.
Urgent call routing
On-call providers reached by your rules.
Dental answering service too
The same service for dental offices and dental groups.
HIPAA-compliant handling
Encrypted calls and summaries, with role-based access.
Results from practices on Tely
Overall results from practices that use Tely.
Integrative medicine · Los Angeles 8.7× more clicks from Google in three months
An integrative medicine practice in Los Angeles went from 179 to 1,564 Google clicks a month between June and September 2026.
27× more clicks from Google in eight months
Regenerative orthopedics · Bay Area
8.7× more clicks from Google in nine months
Eye surgery · Central Coast, CA
See what patients see when they look for you
1,513 practices checked in our latest benchmark 
Your practice name
Check my practice 
Integrations & security
Books directly into your EHR.
Learns & improves
from outcomes.
HIPAA-compliant · BAA signed with every practice
AES-256 at rest · TLS 1.3 in transit
Role-based access · every action logged
Epic
Athena Health
Practice Fusion
Tebra
DrChrono
Cerner
Encrypted
Logged
BAA signed
Questions practice owners ask
What is an automated medical answering service?
A service that answers your practice’s calls when your team cannot, with AI that understands the caller, answers questions and books the visit, instead of taking a message for the morning.
How is it different from a traditional answering service?
A traditional service takes messages. Tely answers the question, checks insurance and books the appointment, so the call ends with a visit on your schedule.
Do you offer a dental answering service?
Yes. Dental offices use the same service for new patient calls, emergencies, reschedules and insurance questions.
What happens with emergencies?
Callers with an emergency are told to call 911. Urgent calls go to your on-call provider the way you set it up.
Is it HIPAA-compliant?
Yes. Patient data is encrypted at rest and in transit, access is role-based, and every access is logged.
What does the answering service cost?
It depends on which hours and lines it covers. We go through it on a short call.
