Our front desk is overloaded
Phones ring while the team checks in the patient standing at the desk. Tely takes the routine calls, insurance checks and intake paperwork, so your staff can look after the people in the room.
15 min · no commitment · HIPAA-compliant
What it costs you
When the front desk is stretched, the phone loses. Calls go to voicemail, hold times grow, and the callers who give up are often new patients who have no reason to wait.
Hiring helps for a while. But each new hire takes time to train, and the work grows with every new patient.
Put in your own numbers. Your phone system shows daily call volume and average call length.
What we do about it
Take the repeat work off the desk. Your team keeps the work that needs a person.
AI front desk
Answers routine calls and chats 24/7: scheduling, directions, insurance questions, rescheduling.
Learn moreInsurance verification
Checks the patient’s coverage before the visit, so nobody has to call the payer from the front desk.
Learn morePatient intake and online booking
Forms filled in on the patient’s phone before they arrive, straight into your EHR.
Learn moreHow it works
We take the routine calls
Scheduling, rescheduling, directions and insurance questions, answered in your practice’s name.
Insurance checked ahead
Coverage verified before the visit, not at the desk.
Intake done before arrival
Patients fill in forms on their phone; the data lands in your EHR.
Your team handles the rest
Anything that needs a person goes to your staff, with notes.
Busy practices on Tely
Cardiology · Miami 40× more clicks from Google in under a year
An independent cardiology practice in Miami went from 319 to 12,887 Google clicks a month between October 2025 and September 2026.
8.7× more clicks from Google in nine months
Eye surgery · Central Coast, CA
27× more clicks from Google in eight months
Regenerative orthopedics · Bay Area
See where your patients go instead
1,513 practices checked in our latest benchmark 
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Questions practice owners ask
What are the signs our front desk is overloaded?
Callers on hold for minutes, voicemail during lunch and at opening time, forms typed in twice, and staff staying late to return calls. If new patients say they could not get through, the desk is already losing them.
Will taking calls off the desk replace my staff?
No. The AI front desk takes the routine calls, insurance checks and intake, so your staff can spend their time on the patients in front of them.
What kinds of calls can it handle?
Booking and rescheduling, directions and hours, insurance questions and new-patient questions about your services. Clinical questions go to your team.
Does it check insurance?
Yes. Tely checks the patient’s coverage before the visit, so the front desk does not have to call the payer.
Will my team have to learn a new system?
No. Bookings, insurance results and intake forms land in the EHR or scheduler they already use.
Is it HIPAA-compliant?
Yes. Patient data is encrypted at rest and in transit, access is role-based, and every access is logged.
What does it cost to take calls off the desk?
It depends on your daily call volume and locations. Compare it with an extra hire on a short call.
