Answer every patient
An AI receptionist for your medical office that answers every call
Your AI front desk picks up in your practice’s name, day and night. It answers questions, checks insurance, books into your EHR and passes anything clinical to your team.
15 min · no commitment · HIPAA-compliant
Every unanswered call is a patient who books elsewhere
Your front desk checks patients in, answers the phone, chases insurance and does the paperwork at the same time. At the busiest hours calls go to hold or voicemail, and after 5 pm nobody picks up.
New patients rarely leave a message. They call the next practice on the list.
- Calls on hold while the desk checks someone in
- Voicemail after hours and at lunch
- Website chats nobody answers
01 · Learn
It learns your practice
Your services, providers, hours, the insurance you take and your rules: what it can book, and what always goes to a person.
02 · Answer
It answers every call and chat
Phone, website chat and text, in your practice’s name. It answers the question, checks coverage and offers a time.
03 · Book
Visits land in your schedule
The appointment goes into your EHR or scheduler, intake is sent, and your team gets a short summary of every call each morning.
What the AI front desk includes
One front desk across phone, chat and text, that never puts a patient on hold.
Phone answered 24/7
In your practice’s name, on your number, in English and Spanish.
Website chat and text
The same answers and booking on your site and by text message.
Insurance check on the call
Coverage checked before the visit is booked.
Booking into your EHR
New visits, reschedules and cancellations in the scheduler you use.
Your handoff rules
Urgent and clinical calls go straight to your team or on-call.
Morning summaries
Who called, what they needed and what got booked.
Results from practices on Tely
Overall results from practices that use Tely.
Regenerative orthopedics · Bay Area 27× more clicks from Google in eight months
A regenerative orthopedics clinic in the San Francisco Bay Area went from 311 to 8,547 Google clicks a month between January and September 2026.
8.7× more clicks from Google in three months
Integrative medicine · Los Angeles
40× more clicks from Google in under a year
Cardiology · Miami
See what patients see when they look for you
1,513 practices checked in our latest benchmark 
Your practice name
Check my practice 
Integrations & security
Books directly into your EHR.
Learns & improves
from outcomes.
HIPAA-compliant · BAA signed with every practice
AES-256 at rest · TLS 1.3 in transit
Role-based access · every action logged
Epic
Athena Health
Practice Fusion
Tebra
DrChrono
Cerner
Encrypted
Logged
BAA signed
Questions practice owners ask
What is an AI medical receptionist?
Software that answers your practice’s phone, chat and texts like a trained front desk: it answers questions, checks insurance and books appointments, and passes anything it should not handle to your staff.
Can a patient still reach a person?
Yes. During office hours it transfers to your team whenever a patient asks or your rules say so. After hours it takes the details and your team calls back.
What happens with urgent or clinical calls?
It follows your rules. Emergencies are told to call 911, urgent calls go to your on-call provider, and clinical questions go to your team. It never gives medical advice.
Do we have to change our phone number?
No. Calls forward to Tely when you choose: after hours, when the lines are busy, or all the time.
Does it work with my EHR?
Yes. Tely books into the EHR or scheduler you already use, including Epic, athenahealth, Tebra and DrChrono.
What does the AI front desk cost?
It depends on your call and chat volume and how many locations it answers for. Ask us on a short call.
