We miss calls after hours
Patients call at 8 pm, get voicemail and book the next practice that picks up. Tely answers every call in your practice’s name, day and night, and books the visit.
15 min · no commitment · HIPAA-compliant
What a missed call costs you
A new patient who reaches voicemail rarely leaves a message. They go back to the search results and call the next practice on the list.
Evenings and weekends are when a lot of people finally have time to call. A practice that only answers from 9 to 5 misses the hours when patients are free.
Put in your own numbers. Your phone system’s call log shows how many calls arrive after hours.
What we do about it
Two services, one line. Calls you don’t pick up still get answered and booked.
AI front desk
Answers every call and chat in your practice’s name, 24/7. It answers questions, checks insurance and books into your schedule.
Learn moreMedical answering service
A medical answering service that does more than take a message. Routine calls get booked; anything that needs a person goes to your team.
Learn morePatient intake and online booking
Booking that works at 10 pm. The patient picks a time and fills in intake forms before the visit.
Learn moreHow it works
We learn your practice
Services, providers, hours, the insurance plans you take and what should go straight to your team.
Your calls roll over
Keep your number. Calls nobody picks up, after hours or when the desk is busy, roll over to Tely.
Every caller gets an answer
Tely answers the question, checks insurance and books the visit. Anything clinical goes to your team with a summary.
You see every call
Each morning: who called, what they needed and what got booked.
Practices on Tely get found, then get booked
Regenerative orthopedics · Bay Area 27× more clicks from Google in eight months
A regenerative orthopedics clinic in the San Francisco Bay Area went from 311 to 8,547 Google clicks a month between January and September 2026.
8.7× more clicks from Google in three months
Integrative medicine · Los Angeles
40× more clicks from Google in under a year
Cardiology · Miami
See where your patients go instead
1,513 practices checked in our latest benchmark 
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Questions practice owners ask
How do I know how many calls we miss after hours?
Your phone system’s call log shows every call that arrived while the office was closed or the lines were busy. Count the unanswered ones for a week, and how many were from numbers you have never seen before.
Is an answering service enough?
A traditional one takes a message for the morning, and many new patients never pick up the callback. Our medical answering service books the visit on the call instead. See how it works on the medical answering service page.
Do I have to change my phone number?
No. You keep your number and forward calls to Tely after hours, or whenever nobody picks up.
What happens with urgent or clinical calls?
Tely does not give medical advice. You decide how urgent and clinical calls are handled, and they go to your team with a summary of the call.
Does it work with my EHR?
Yes. Tely books into the EHR or scheduler you already use, including Epic, athenahealth, Tebra and DrChrono.
Is it HIPAA-compliant?
Yes. Patient data is encrypted at rest and in transit, access is role-based, and every access is logged.
What does after-hours coverage cost?
It depends on the hours you want covered and your call volume. We go through it on a short call.
