Answer every patient
Insurance eligibility verification before the patient walks in
Tely checks each patient’s coverage when they book, flags problems early and tells the patient what to expect. Your team stops chasing payers, and nobody gets a surprise at check-in.
15 min · no commitment · HIPAA-compliant
Surprises at check-in cost everyone
When coverage is checked the morning of the visit, or not at all, problems show up at the desk: an inactive plan, an out-of-network patient, a missing referral.
Your team spends hours on payer portals and on hold, and denied claims come back weeks later.
- Inactive plans found at check-in
- Hours on payer portals and hold
- Denials for eligibility weeks later
01 · Check
Coverage is checked when they book
The patient’s plan is checked as soon as the visit is booked, by phone, chat or online, and again before the day of the visit.
02 · Flag
Problems are flagged early
An inactive plan, an out-of-network patient or a missing referral is caught days ahead, and the patient is asked for what is missing.
03 · Record
The result is in your schedule
Your team sees which visits are verified and which need attention, right in the schedule.
What insurance verification includes
Eligibility handled before the visit, for medical and dental practices.
Eligibility checks at booking
Coverage, network status and plan details, checked automatically.
Re-checks before the visit
Plans change. We check again before the day of the visit.
Network and referral flags
Out-of-network plans and missing referrals caught early.
Patients told what to expect
A text when something is missing, with a simple way to fix it.
Dental insurance verification
The same checks for dental plans and dental offices.
Results in your schedule
Verified status on each visit, in the system you use.
Results from practices on Tely
Overall results from practices that use Tely.
Cardiology · Miami 40× more clicks from Google in under a year
An independent cardiology practice in Miami went from 319 to 12,887 Google clicks a month between October 2025 and September 2026.
27× more clicks from Google in eight months
Regenerative orthopedics · Bay Area
3.2× more clicks from Google in nine months
Cataract & LASIK · Inland Empire, CA
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Questions practice owners ask
What is insurance eligibility verification?
Confirming before a visit that a patient’s insurance is active and covers the care: the plan, its status, network and any referral or authorization it needs.
When do you check a patient’s coverage?
When the visit is booked, and again shortly before it. If something changed in between, the patient and your team hear about it before the visit.
Do you verify dental insurance?
Yes. Dental practices use the same checks for dental plans.
What happens when a plan is inactive?
The patient gets a text asking for their current card or another way to pay, and your team sees the visit flagged in the schedule.
Where do the results show up?
Next to each visit, in the EHR or scheduler your team already uses, such as Epic, athenahealth, Tebra or DrChrono.
What does insurance verification cost?
It depends on how many visits a month need a check. Book a call and we will work it out.
