Tely Health for assisted living communities

Assisted living marketing that turns family inquiries into move-ins

We get your community found by families on Google, Maps and ChatGPT, answer every call and chat, and book the tour, so your team spends time with families who are ready.

15 min · no commitment · HIPAA-compliant

Trusted by hundreds of
healthcare practices:

Where your families look

How families choose a community, and where you lose them

An adult child usually starts the search after a fall or a worrying visit home. They read about care levels, ask ChatGPT what Mom needs, compare a few communities and call after work to book a tour.

They search Google and Maps

  • “assisted living near me”
  • “memory care near me”
  • “assisted living cost”
  • “respite care for seniors”

Where you lose themFamilies start on referral sites that sell their contact details to many communities. Your own listing has to win first.

They ask ChatGPT

  • “How do I know when my mom needs assisted living?”
  • “What is the difference between assisted living and memory care?”
  • “Which communities near me have openings?”

Where you lose themAdult children ask ChatGPT what level of care a parent needs. Communities with clear pages on care levels get named.

They call or message you

  • “Do you have a room available?”
  • “Can we tour this weekend?”
  • “Do you accept long-term care insurance?”

Where you lose themFamilies call after work and on weekends. A missed call is a tour booked somewhere else.

WHAT WE DO

One team gets families to find you, answers them and books them

01 · Get found

Be the community families find before placement sites

We build pages on your care levels, memory care, respite stays and what daily life looks like, keep your Google listing full of current photos and reviews, and make sure AI assistants can explain how you differ from nearby communities.

Auto
ChatGPT

https://harborview-senior-living.com/ +1
Harborview Senior Living

Karen Whitfield, RN

Executive Director

Assisted Living & Memory Care
Example

02 · Answer every family

Availability, care levels and tours answered after work

Families call evenings and weekends. The AI front desk answers questions about availability, care levels and visiting, explains how payment options work in general and books a tour. Health questions about a resident go to your care team.

Answer a call
What's the monthly cost, and is memory care available?

Your tour is booked

You're all set with Karen Whitfield, RN

12 June | 12:00 PM

Private Community Tour

Add to calendar
Example

03 · Fill your schedule

Tours booked and families followed through move-in

The tour lands on your sales director’s calendar or CRM with the family’s situation noted. After the tour, families get thoughtful follow-up until they decide, and your team sees who is close to a move-in.

Your sales CRM
Tely AI booked a tour13:56
12 June | 12:00 PM
Family inquiry
Details
Example
Assisted living marketing

What assisted living marketing has to handle

Families decide together, often in a hurry, and many first find you through a placement service.

Placement sites sell family leads

Senior referral services rank for “assisted living near me” and pass a family’s details to several communities, often for a fee on move-in. A strong listing and clear pages let more families contact you first.

Payment questions vary by family

Most residents pay privately, some use long-term care insurance, and Medicaid waivers, where the state and the community take part, usually cover care services but not room and board. Families want a straight explanation early, so they do not rule you out.

The tour is the turning point

Families rarely choose without visiting. Booking a tour quickly after the first call, and following up afterward, is where many move-ins are won or lost.

Results from practices on Tely

Results from practices on Tely in cardiology, integrative medicine and eye care, each labelled, from the same work of being found by families and answering them fast.

Cardiology · Miami

An independent cardiology practice: 40× more clicks from Google

From 319 to 12,887 Google clicks a month between October 2025 and September 2026, measured in Google Search Console.

319Oct 202512,887Sep 202640×Growth
Read customer case

An integrative medicine practice: 8.7× more clicks in three months

Integrative medicine · Los Angeles

179Jun 20261,564Sep 20268.7×Growth
Read customer case

A cataract & LASIK practice: 3.2× more clicks from Google

Cataract & LASIK · Inland Empire, CA

6,313Dec 202519,951Sep 20263.2×Growth
Read customer case

Read customers’ cases →

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Integrations & security

Books directly into your EHR.
Learns & improves
from outcomes.

  • HIPAA-compliant · BAA signed with every practice
  • AES-256 at rest · TLS 1.3 in transit
  • Role-based access · every action logged
Questions

Questions assisted living operators ask

What does assisted living marketing with Tely include?

Pages on care levels, memory care and respite, local SEO and AI-search visibility, your Google listing and ads. Then every call and chat from families is answered, the tour is booked and follow-up continues until they decide.

Can you reduce what we pay referral sites?

More families reach you directly when your own listing, pages and reviews are strong, so you rely less on paid placement services. Many communities keep using both while the direct share grows.

How does the AI talk about cost and payment?

It explains, in your words, how private pay, long-term care insurance and any Medicaid waiver participation work at your community. It does not quote rates you have not approved and offers a call with your team for specifics.

Can families book tours on weekends?

Yes. Tours can be booked into the slots you open, including Saturdays, and the family gets a confirmation and reminder by text.

Do you follow up after a tour?

Yes. Families get a thank-you and a few well-spaced check-ins by text and email, with an easy way to ask questions or come back for a second visit.

Can you manage several communities?

Yes. Each community gets its own listing, pages, phone routing and tour calendar, and you see inquiries and tours by location.

Ready for more families, booked?

A 15-minute call about your practice, your market and what we would do first.

Book a call

15 min · no commitment · HIPAA-compliant · works with your EHR

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